Welcome to my site!

I’m Faraz, an accomplished AI & Digital leader with a passion for assisting organisations unlock growth, loyalty, and competitive advantage in an ever-evolving digital landscape.

I design and manage world-class AI & Digital programs to enhance customer experience, sales performance, marketing effectiveness and drive operational efficiencies using innovative technologies, advanced data analytics, in-depth understanding of customer needs and a customer-first culture.

Having worked in senior roles at renowned management consultancies and global industrial powerhouses, I have a solid understanding of business and technology challenges – experiences that allows me to drive meaningful innovation that impact the bottom line.

My Expertise

AI Transformation

AI Strategy

AI Readiness & Roadmap

Workflow Automation

Agentic AI

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Digital & CX

Digital Strategy & Op Model Design

Digital Transformation Roadmap

MarTech Modernisation

CX Optimisation

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CRM & Data

CRM Program Development

Customer Data Analytics

Personalisation & Voice of Customer Strategy

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